[rigmarole]

Since the time of that thread, the dev team has grown, and WhiteNoise has joined the team officially in charge of bugs. I don't know the full systems they use in the background.

But I think I can definitely see where some of the burden of sorting and cleaning things up (following bug templates, or avoiding duplicate feature requests, etc.) could be abstracted away from the users, so that even if they can't be guaranteed any followup, they at least don't get the experience of being instantly shot down, just because we're trying to organize a busy forum.

For example, I really like how Linear App takes feedback. They have a button in the app, with a simple text-field prompt, "What if...". All the sorting and prioritizing is invisible to the users, but then somehow they even send a courtesy email to users after a related change has been made. That might be a function of team size vs. userbase size. No idea.

Definitely some room to improve. I'll pass this conversation on to the team, thanks.