Show HN: FrequentlyAskedAI – An interactive AI FAQ alternative to chatbots

[anyeung]

I originally released an interactive resume tool and that went well but I got pulled in another direction by HN. HN really slammed my server on the original thing I built (thanks for the unexpected but useful battle testing, I learned a lot). More importantly some people reached out and said they wanted to use it for their business, not professional networking, which led me down a completely different path for a different tool using similar tech.

Long story short, these businesses:

1) Wanted to know more about what their customers wanted but couldn't necessarily rely on customers reaching out to them 2) Spent more time answering similar questions than they'd like 3) REALLY hated chatbots and didn't want to pay for/train customer service agents yet

I added a bunch of features they asked for like being able to embed my tool on their website, customize the quick questions, and add related links that can route their customers to other URLs.

That last feature request was particularly interesting. Two businesses independently asked for this and they used it to basically make a mini Google search for their complex product (e.g. to direct customers to the right help pages, tutorials, etc).

I have no idea where this project is going to end up yet and it's already turned in a direction I didn't expect. I'd love y'all's thoughts on the latest.

Here's a link to my new home page with more information: https://www.infaq.ai

Forgive me for lack of visual elements and some of the corny marketing text. Many are placeholders and I'm working on it.

Also shout out to the business owner that went out of their way to find me this relevant domain name. We were joking that my tool should actually be called InfrequentlyAskedAI since it actually handles a long tail of questions.

[jonnycoder]

I was just starting to build my interactive resume ai when I saw anyeung's original post about his product here: https://news.ycombinator.com/item?id=38245665

I signed up for his service to learn more about it. We actually had a few technical calls. He is a really smart guy, very focused.

I did eventually finish my interactive resume ai found at https://www.jon-olson.com/resume_ai

His is still better but I'm improving/upgrading my code to use LlamaIndex with some advanced RAG techniques.

[anyeung]

Lol thanks yeah. jonnycoder actually gave me some of my very initial feedback. A lot of the initial feedback from all of you was super helpful.

[eitally]

Two questions:

1. How is this different from something like DialogFlow?

2. It feels like, as a standalone product, this is really more of a feature of a more full-featured product suite. Either a cloud native CRM like Hubspot, or an embeddable support product like LivePerson. What are your thoughts about the accessible market, and what is the market you're targeting here?

[anyeung]

FYI, I haven't actually upgraded my backend server yet so if any of you find it being slow let me know. My target response latency is two to five seconds and a maximum of 10 seconds. Anything beyond that and the body language reactions I got from watching people use it degraded.

Please please please tell me if it's longer than you'd expect. I'm still learning a lot about how to scale services properly.