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Google Play Store: nonsense allegation, then app removed?

4 points| btbt | 2 years ago

I don't care so much about the app, it's just a "I made something in Flutter, put some ads in, and see how this whole publishing an app process works". It's been up for a year, with no changes made.

I'm more a bit in disbelief that surely this can't be how the world's biggest app store operates. I couldn't imagine if this was someone's livelihood, or mission critical to their business.

I'm curious:

- has anyone had a similar experience recently?

- app content tips for how to avoid getting these type of nonsense flags?

- suggestions for how to handle the appeal process to maximise chance of a favourable outcome?

I'll just put the text of the appeal verbatim below, as it pretty much sums up the sequence of events:

"""

I'm pissed off at the incompetence of this "process" at this point.

1. I receive a notification my app is "Uploading users' Contact list information without a prominent disclosure"

2. I responded immediately with "that's impossible, my app touches no Internet endpoints besides Google ads. Please give me details I can actually do something with, and I'll address it."

3. I received a re-statement of exactly the same useless information, giving me no path forward to resolve the issues you're telling me are there

4. My app has been removed in 7 days from the initial notification, still with me having zero idea what the issue is

I've got a removed app, no actionable information, and no clue what would be required to fix the vague alleged issue I believe to be in error.

I don't know what more I can put in an "appeal". I have no specifics of what's alleged, let alone enough to form an appeal.

COMMUNICATE ACTIONABLE INFORMATION IF YOU REQUIRE AN ACTION IN RESPONSE?

Not rocket science.

"""

2 comments

order

malphas01|2 years ago

I have had a similar bad experience while uploading my app to the Apple App Store. They legit use some kind of cryptographic language

dsattt|2 years ago

My guess is one of your ads packages or APIs is doing something and you missed it.