[epmatsw]

They've been doing that for months. Scummy behavior tbh. It happened right after the hack, but there's also a new crop of competitors that let you upload your raw 23andMe data, so there's speculation that it's trying to stop the outflow.

If you email them about it, you just basically get a copy-pasta reply restating the message on the site, and if you keep emailing them 3+ times asking for a refund (ask me how I know), they'll tell you you can manually upload identity verification and they'll get back to you in 6-8 weeks with the data.

[BasilPH]

Thanks for letting me know, I'll try that.

My guess is also that they use the hack as an excuse to keep people in.