[beastcoast]

The site doesn't do a good job of explaining what this is, precisely. It has several typos ("mailbox's", "corprate"). The "costco (sic) of helpdesk software" - what does that even mean? What's unique about this solution compared to other solutions on the market - why would I use this?

The "get started" button just takes to documentation about how to install it, but why would I click that without knowing what it is? The documentation is also broken, as mentioned.

Is Peppermint labs a business, or is this a community project? https://peppermint.sh - why the .sh TLD? Is this related to shell scripts? The GitHub page (https://github.com/Peppermint-Lab/peppermint) links to "buy me a coffee"

[KennyBlanken]

To be fair, about 95% of open source projects fail to adequately explain what problem they're solving that other open source projects don't, what niche they're filling, etc. Or even attempt to objectively present why someone might use their software over another open source project and vise-versa.

Half the time it's not much more than "I didn't like the language that other thing was written in."

[Gow8876]

Basically open sourced Zendesk. It is IT ticketing not for internal but for customers.