[tnecniv]

I moved into an apartment and kept the plan the previous resident had. They also sold us the non-xfinity router they had st a discount.

My roommate and I had spotty internet at various times of day. We measured it and it was way below what our plan claimed. The previous tenants had no such issue. Comcast refused to believe the problem was on their end and claimed my router was too old. This went on until I bought a new router just to prove a point (new router did nothing).

They finally send a repair guy out. He’s there for 5 minutes before diagnosing the problem: the cables were water logged to hell and back. He fixed it in 20 minutes and was gone.