[tommymanstrom]

IPcenter by Amelia (former IPSoft) was like that, it could use Bayesian statistics on incoming events/alerts to determine where to route a ticket. This would only work after a few tickets, with roughly same content, being routed manually.

One issue with this was it learned that a particular database event would be routed to team_a after an incident. Next time similar tickets was raised, it would be routed to team_a incorrectly. This was an issue since events/alarms tend to look same for eg an application database and the organisations would route tickets to each application team first - not the centralized database team.

It had "virtual engineers" which could do investigation (collecting logs etc) and remediations (basically scripts) too.

https://en.wikipedia.org/wiki/Amelia_(company)