[kova12]

I would applaud if FCC goes even further, and bans the robots from use in any business, which is required to accept calls

For example: government forces me to have health insurance, and health insurance is unable to satisfy my needs online - DON'T FORCE ME TALK TO YOUR ROBOTS. These don't typically recognize my voice, and frankly speaking "How can we help you? You can say anything" sounds like an insult to me. Many of the businesses don't even offer touch-tone navigation anymore. It used to be that "Say blablabla, blablabla, or blablabla" meant you could use "1", "2", or "3" respectively, but now even that is no longer working in many cases.

Hire f*ng human, or don't offer phone line at all.