I think there are several things we can do improve, and the process should be fairly similar with Element:
1. Refine who the website is for, and what they are coming here for. We need to narrow down who our audiences are, what they want, what they known and don't know, and how we can best serve them.
2. Conduct user research with a diverse set of people representative of who we think our audiences are. We need to sit down with them, ask them to create a matrix account unguided, and ask them to comment what they are doing and how they feel about things.
One of the difficulties of the website is to find the right balance between not overwhelming the user with difficult decisions (picking a client? picking a server? I just want to chat with my friends!!) without being too biased. We need to be opinionated to guide newcomers through a decently simple process, but we need to leave room for all the vendors to thrive.
thibaultamartin|2 years ago
I think there are several things we can do improve, and the process should be fairly similar with Element:
1. Refine who the website is for, and what they are coming here for. We need to narrow down who our audiences are, what they want, what they known and don't know, and how we can best serve them.
2. Conduct user research with a diverse set of people representative of who we think our audiences are. We need to sit down with them, ask them to create a matrix account unguided, and ask them to comment what they are doing and how they feel about things.
One of the difficulties of the website is to find the right balance between not overwhelming the user with difficult decisions (picking a client? picking a server? I just want to chat with my friends!!) without being too biased. We need to be opinionated to guide newcomers through a decently simple process, but we need to leave room for all the vendors to thrive.
gowings97|2 years ago