Air Canada must honor refund policy invented by airline's chatbot

[ChrisArchitect]

[dupe]

More discussion yesterday: https://news.ycombinator.com/item?id=39378235

[dang]

Comments moved thither. Thanks!

[kderbyma]

Remember.... reputation is ruined....so I hope Air Canada learned something....you have no customer service and would rather look a fool than be a good company.....does anyone care any more....like fuck this trashy company