[ndjshe3838]

I hate the whole attitude the industry has towards AI models, it just seems so sloppy compared to software of the past

It’s like “yeah we don’t really know what it’s going to do and it might screw up but whatever just launch it”

Really surprised me that so many companies are willing to jump into LLMs without any guarantee that the output won’t be something completely insane

[kevin_b_er]

The purpose of AI, and the entire drive of investment in it, is to eliminate labor costs. There's no other purpose. It is not to advance science or make a better world, it is to make money. That money comes by the expense of the many and the gain of a few. And there will not be new jobs to replace the ones lost. There's no more "learn to code!". They're there to replace all jobs possible, make a more unequal society, and nothing more.

You'd best understand this today.

[Invictus0]

I agree with everything except "there will not be new jobs". There will most definitely be new jobs.

[hatthew]

Can you define what you mean by "AI" here? I strongly disagree with your sentiment, but perhaps you and me have different ideas of what counts as AI.

[astrange]

Automation improvements increase employment/wages by increasing productivity. Conversely not doing it reduces them, because you become less competitive vs other countries that are doing it.

[kjkjadksj]

Its because the stakes have fallen just that low. Its a chat bot we are talking about. Those have been terrible since forever. Retooling your junk tool with the new popular junk tool at least signals to your shareholders you are willing to keep up with the joneses on the latest stupid thing, without much risk to your actual product at least not yet.

[Aeolun]

Our company is on the way to ‘ease’ the work for the customer by having them write a whole story to replace 4 buttons. We’ll have the AI figure out which of the four buttons need to be pressed based on the text.

I keep wondering how this could possibly be superior to just showing the 4 buttons…

[bhaney]

Too much money on the line to bother with due diligence

[lesuorac]

This is the part I never got.

How does using a computer suddenly wash away any responsibility? Like if Air Canada's desk agents were all a separate company and they told the guy the wrong information isn't Air Canada still on the hook for training their sub-contractors?

[ssnistfajen]

>it just seems so sloppy compared to software of the past

Corporate software has always been sloppy especially if said corporation isn't centered around said software (true for Air Canada)) and the technology is in an early adopter stage (true for LLM chatbots).

The decision makers aren't well-versed in these technologies themselves, because getting to where they are did not require knowing how to properly use those technologies.

[bmitc]

It's just proof companies don't care. The quicker they can turn their customers into little autonomous compute nodes, the better from their perspective.

I have also noticed an increase in automated call systems just flat out hanging up on me. As in: "We're experiencing higher than normal call volumes and cannot accept your call. Please call at a different time. Goodbye. <click>" How am I supposed to get help in such cases?

We've allowed companies to scale beyond their means, and they're getting away with more and more.

UPS destroyed a suitcase of ours and basically told us to go f ourselves. We could have sued in small claims court, but that's what they're betting on, that most people just give up.

And the chatbots are just terrible. And these days, the human representatives available have even less information than what the chatbots are provided with.

[metalliqaz]

They are salivating at the idea of being able to get humans off their payroll.

The future is mass unemployment with all resources being split between a handful of trillionaires who control the AIs.

[qayxc]

That wouldn't make sense though - once a sizable portion of the customer base is too poor to buy the services, there's no source of income anymore and the whole system collapses.

[l33t7332273]

It’s because despite what people are afraid of, these systems are very good at not screwing up with just a few minor controls layered on top of them.