Our ServiceNow team literally believes use of the REST API is a security risk, because you can insert "bad data" into the incident table and others. I showed them different ways you can break the web GUI to do things like creating a ticket without a customer, or setting a ticket to On Hold without an On Hold Reason, etc. I actually created a dashboard called the "Gallery of Broken Tickets" because they didn't know how to make reports and dashboards, and then I presented this to them to show them bad data that currently exists in `incident`. I'm never getting hired to that team.But yes, RPA is big at our org right now. In ServiceNow too.
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