[stockhorn]

I once submitted a bugreport to spotify regarding a problem with the chromecast integration. The support-agent asked me the following questions in turn, which I all followed:

- Can you reinstall the app and try again?

- Can you describe step by step how to reproduce the bug?

- Can you make a screencast showing the problem?

- Can you factory-reset your phone and check if the issue persists?

I've never heard back after doing the last step. They probably didn't think I would report back again. (Thanks god I had an old phone lying around...)

Needless to say the problem is still there today...

[avidiax]

> Can you factory-reset your phone and check if the issue persists?

This is a big red flag for organizational dysfunction. When the QA team puts up a big roadblock to even filing a bug, wants to play 20 questions for every bug report, it's a way to just avoid taking bug reports.

But why avoid the bug reports? Someone in QA is being measured on them, or a 2nd layer (the engineers) are being pressured by a 3rd layer (management) to ship new features at high quality and not "waste time" fixing bugs. Maybe the bug reports won't be fixed anyway.