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bendecoste | 2 years ago

This looks very cool. In every company I've worked at the biggest hurdle with these tools is getting the entire team to use them and keep them up to date. I think that gen AI could provide tons of value with that problem (because most teams have members that don't update their tickets)

A while ago I had the idea that gen AI would probably be able to maintain a jira/kanban board of choice without people in your company being required to update it. You could track this based off what was going on with other company activity. E.g., looking at what people are saying in Slack, what commits a developer has pushed to GitHub, etc, what someone said they would do on a zoom call, etc.

Have you guys thought about any similar features in this space?

Congrats on the launch!

discuss

order

zswaff|2 years ago

Yep, keeping tickets updated is one of the biggest problems with PM today and was part of the genesis for how I got started working on this. We do already have an integration with GitHub that will automatically sync updates, as well as an integration with Slack that helps users turn messages into tasks. The Slack one doesn't really do anything automated though, just helps the two systems talk when you want them to. The vision to connect all workspaces for seamless and automatic updates (like from Zoom calls as you mention) is something we’ve thought about and is quite appealing.

The biggest challenge with that is that every time we make an integration based on feedback or requests we see far less usage out of it than pretty much any other feature in the product. It turns out that people like to suggest tons of integrations but rarely take the time to set them up in practice. We can probably do a better job with that, and with giving more value to users sooner from the integrations.

Big picture, though, your vision totally aligns with ours: minimize (or zero out) the time that ICs need to spend updating stuff while maximizing the info available for PMs etc. in the tool. We plan to do a better and better job with this over time.