[frud]

The real story here is that Air Canada's lawyers argued, among other things, that the chatbot was a separate and independent legal entity from Air Canada and therefore Air Canada was not obligated to honor the made up policy.

In other words, this was possibly the first historical argument made in a court that AI's are sentient and not automated chattel.

[martopix]

Or maybe it simply means that it's a service offered by another company