Thats ironic to hear since every issue I've had with apple products over the last few years were only fixed due to class action lawsuits. Damn the Butterfly keyboards to hell.
Anecdotal, but I’ve had an Apple Pencil replaced for free on the spot well outside of its warranty because it was defective and I hadn’t realised (don’t ask) I’ve had a Apple Store employee hand me a brand new iPhone when I brought in my phone that wouldn’t turn on one day - no questions asked. I’ve had friends with very similar cases. It’s always felt like “against policy” which might be their actual policy so it doesn’t get abused or something? They mentioned that the manager made an exemption for me with the Pencil. It’s very hard to track and very hard to advertise but their customer service in my experience has been exceptional.
I think this is the difference with Tim Cook’s Apple. I had good luck with Apple support many years ago where there was an obvious defect. The people at the Apple Store seemed empowered to do the right thing. These days it feels more like the math formula in Fight Club.
lil-lugger|2 years ago
al_borland|2 years ago
themaninthedark|2 years ago