[curun1r]

> I suffered through Quickbooks because I just assumed that was the Only Way

Suffering through QuickBooks is literally a product feature. Like, when they were porting it to the online version, bookkeepers got upset that the web version didn’t have many of the frustrating quirks of the desktop version that they’d spent decades learning to deal with. They see their having learned the bizarre ins and outs of the software as a moat that keeps their clients from doing their books themselves, so many/most require their clients to use it. And Intuit is far more responsive to the interests of CPAs/bookkeepers than it is to the end users who pay for it.

Source: I worked in Intuit’s SBG and was really surprised when I heard that from some of the product people. I’m so used to being user-focused and searching out ways to be more user friendly that it never occurred to me that, in a 3-sided market, making the software hostile to the user could be a selling point.