[canyonero]

Yeah, I don't buy this conspiracy theory. The reason why they charge it could be as simple as they calculated the bandwidth usage following a ddos attack. It amounted to 104k worth of bandwidth usage. There system is not sophisticated enough to recognize it was a mistake due to attack on their site. Thus a manual intervention was needed, and now it's resolved.

[Hot_Garbage]

Right, but there's still a huge contradiction here. The support email says it's standard practice to charge 20%. Now the CEO's comment says it's standard practice to waive it entirely. So which one is true?