[mgolawala]

Sure, but as long as they have a staff of a dozen people monitoring the transactions so that they can catch and fix/block/revert the occasional fraud it still works out cheaper than hiring and maintaining those 700 call center workers. Each case helps build a library of business rules.

Eventually you would have guardrails programmed into a separate system where the LLM simply doesn't have the permissions needed to perform actions not permitted by the business rules.

It is the same idea as behind the self checkout counter at stores. Sure you lose a little in shoplifting/fraud, but it might still work out to cost less over all.