[jroseattle]

Yes, we had some "stakeholder training" that was necessary.

The biggest complaint: "I don't understand why this takes so long."

Our stakeholders were mostly plant operations people -- users, not engineers. We re-framed the discussion to focus on WHAT they didn't understand. They didn't understand how software comes together, gets deployed or updated, etc.

I explained that it wasn't important that they understand how that occurs (or, if they do, please join the engineering team!) This literally took pressure off of them to be knowledgeable. I pulled a few of them in as "first-pass quality control", ensuring what we built would work for them and their teams.

Immediately, I had advocates for us and interested stakeholders willing to participate as partners.