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Improvotter | 1 year ago

> Can I downgrade from Plus to Standard?

> Yes. To downgrade you must first make sure that your account meets the constraints of the Standard plan — meaning that you have only 1 remote vault with less than 1 GB used.

Based on how other subscriptions do this: "downgrading means downgrading at the end of your subscription or on renewal". Is this not a bit unfair? Users (me included) have already paid for the full subscription and even if one decides to downgrade, content is being taken away that was already paid for. I wanted to move down to the standard plan because I am not using it fully using and now changed to the standard plan thinking I'd keep plus at least until the end of what I've already paid for. Though that's not the case and now my pro subscription for the remainder of the time period was taken away.

Can this stance be changed so existing users can either double the remaining time or keep pro for the remaining time and downgrade once the paid for period is over?

discuss

order

kepano|1 year ago

I understand what you mean. This will be most problematic if you downgrade far in advance of the renewal date, especially if you are on the yearly cycle. We'll look into improving that process.

Downgrades are trickier for Obsidian than for cloud-based apps because Obsidian is end-to-end encrypted and stores files locally. We also have to deal with different client versions. Deleting files on the server could cause the Sync client to think these deletions should be applied locally. Therefore we put it in the hands of the user to set up the account so that it is ready for the downgrade.

But yes, this process could be smoothed out a bit. The growing pains of going from one to two plans :)