Render Is Down

[jgrahamc]

Their status page (https://status.render.com/) says:

Update - Many services recovered automatically, engineering is continuing to identify still affected services and mitigate issues as necessary.

Mar 26, 2024 - 16:28 UTC

Update - We are continuing to work on a fix for this issue.

Mar 26, 2024 - 16:20 UTC

Identified - We are encountering a broad range of outages across the Render Platform affecting connections and services. Engineering is working on mitigating the cause of these issues and narrowing down any non-affected components.

Mar 26, 2024 - 16:19 UTC

[seabass]

Whenever there's an incident like this, it seems like the status pages take a while to reflect the problem. Why is that? The part of the status page that can be manually updated is now correct, but most of the automated checks still show 100% uptime and only "degraded performance" in some cases despite being fully offline.

If I were implementing a status page, it might look something like a ping to some url from various regions. Assuming that's what these status pages are doing, why do they often say "All systems operational" until well into the downtime? Frustrating that I have to confirm on HN before I can know for sure something isn't just down for me.

[anurag]

(Render CEO) As an engineer myself, I understand your frustration. Updating the status page automatically is a hard problem when the systems in question are distributed and complex. Perhaps we could post a generic 'something is wrong' message using the automated checks we have in place, and go from there.

[Sytten]

For me it is the speed of update, I posted an outage on our own status a good 15m before they did on their status. I had to email them before I got an ACK.

[anurag]

(Render CEO) Things are recovering. We're still investigating, but the issue seems unrelated to Cloudflare. We'll post more updates on https://status.render.com.

[Sytten]

I expect to have a decent post-mortem for this major outage...

[neb_b]

Their status page says operational, but even their main website https://render.com is down

edit: website is back up

[anurag]

We're posting the latest updates at https://status.render.com. Databases are taking longer to recover but we're on it.

[Sytten]

Please give us an update if you have one, are we to expect a multi-hour recovery?

[christophilus]

It looks to me like it's related to Cloudflare: https://www.cloudflarestatus.com/

[waydegg]

A bunch of my services (Postgres, webserver, workers) are still down. Some are up however in the same zone which is interesting.

[anurag]

We continue updating https://status.render.com, and your services should have come back online within the last hour. If not, please email me, and we'll figure it out.

[Sytten]

Our databases are up, but I am getting routing/dns issues leading to service failures

[anurag]

Things should be back up for you (Sytten). Email me if they aren't. We're still working on full recovery for other users.

[abi]

Our databases are all down :(

[agamble]

Our production Postgres instance is still down as of 16:46 London time.

[myalloy1]

We are 100% back up now

[Sytten]

All our services and databases are still down

[anurag]

We're on it. Some databases are taking longer to recover.