[hkhanna]

This is a really hard problem, and kudos to you for trying to tackle it. Time tracking narratives can be so different from practice area to practice area and also as a function of the size of the firm.

Often, it also comes down to the idiosyncrasies of the client and their org structure! I wonder if part of the solution will include using the actual invoices sent to a client to train how future invoices to that client should be prepared.

Good luck to you!

[adrianparlow]

It's absolutely a tough problem. Right now we have a couple mechanisms to try and address these issues. When we onboard a firm we can ingest their historical billing data, which lets us pattern match the style of new entries. We can also ingest client guidelines for the same purpose.