[gassiss]

not trying to be facetious or anything, but I doubt their product team is worried about customers that are mad they have to click a few extra buttons to save 1 or 2 dollars per month

[Eisenstein]

For every person who comments there are thousands and thousands who are reading. This is their target customer base -- highly sophisticated technical professionals who have the potential to influence many more non-technical people who take their expertise and opinions as a given. If they aren't worried about it then maybe they should think about it a bit more.

[closewith]

Would that not be their target market? They seem to market their low prices heavily.

[Beldin]

On the other hand, a competent team would care about a negative message being listed first on a popular internet forum frequented by their target demographic.

[makerdiety]

The corporate leviathan has to first detect that event and analyze it for sentiment. Before any loss mitigating response can be possible in the first place.