[sidm83]

After reading multiple raving reviews here and elsewhere, I decided to use Backblaze for remote backups.

This Feb, my payment (auto debit via CC) failed, and upon logging in could not figure out any other way to pay.

I soon received an interesting email from them ( https://i.imgur.com/p19SaFX.png ) which said they do not support Reserve Bank of India (RBI) 's e-mandate policy and advised me to use a card which does not include e-mandate. European customers have a similar issue due to 3D Secure.

I as an Indian citizen only have RBI authorized credit cards, which have been on e-mandate since late 2021. I have faced a similar issue with card auto debit on other websites as well due to this policy, however they all support alternate payment methods.

Backblaze does not, and has provided no alternative since this cropped up 2 months ago. Customer support has no solution as well. I just received an email that failing further payment, my account will go poof next month.

How a company running a critical service such as backups can screw up so badly regarding a fundamental business requirement such as billing is beyond me. They will simply cease operating for almost all European / Indian customers in a little over a month's time.

Even if they manage to dig themselves this, not sure one can trust them enough to continue being a "going concern".