[type_Ben_struct]

Specific issue aside, one thing I find so frustrating is that it’s basically impossible to contact big tech. He had to sue for this to get resolved. I get that AI and heavily automated processes are always going to be a thing with platforms with so many users, but there needs to be a way to speak to a real human who is empowered to fix issues when things aren’t working.

This is especially bad in Ubers case given the extortionate service charge that they add. It’s not like it’s an ad supported free user that brings hardly any revenue.