[quaddo]

Back around 20 years ago I was with an MSP. We depended heavily on having a well written - as current as possible - prod guide for all operations.

At some point it occurred to me that there was likely a way to draw upon the experiences of those who came before us. In my case, it seemed fitting to use newspapers as a reference.

Somewhere I’d come across a concise guideline, a list of do’s and don’ts. The only thing I clearly recall now is keeping the key info “above the fold”, which is likely something that might puzzle someone who has never handled a newspaper. Even so, the concept is easy to share and grasp.

I wish I’d kept that list. I’ve tried looking for it within the past couple years, to no avail.

[roryokane]

What is an MSP?