[sgtnoodle]

Is email not customary? It seems like it would be fine as long as they respond in a timely manner, and provide access instructions. Also, in this situation it seems like that's exactly what happened.

I suppose what might be non-compliant is if their website doesn't explicitly document the process to access the source, i.e. "send an email to this addressm to request the most up-to-date source code."

[gpm]

Email is customary for some things of course, however I don't believe it is a "customary means of facilitating copying of software". Nor do I believe it is "providing access to the Corresponding Source from a network server". It needs to be both to satisfy the license.