[deadghost]

Reddit comes to mind. Who knows how much money they spent on their redesign with users hating it and actively choosing to use their old site design YEARS after they rolled out their new design.

I also run a site and when I ask people what I should improve next, nearly no one says design, even when the design is clearly not very good.

An example of a site that never changes is Craigslist. I can't even recall the last time it looked different. It's probably overdue for a redesign even.

[kevincox]

To be fair Reddit needs a redesign. The existing UI is pretty good on desktop but sucks with smaller displays.

Of course their last redesign was so bad that they are already working on a new one: https://sh.reddit.com/. It seems better so far, but lets hope it ships before they turn off old.reddit.com

[Bjartr]

> but sucks with smaller displays.

That's the system working as intended. Why would they invest in making the site better on smaller displays (i.e. mobile) when their priority is to get you to use the app? From the normal not long term enough business perspective, doing so could only cannabalize those conversions to the app that would have otherwise happened. And conversion rate from web to app is almost certainly a explicitly tracked metric.