[epalm]

> companies that offer a free service but start charging once they've locked in a client-base (I'm looking at you Heroku).

I don’t know much about Heroku, or if it’s been enshittified (yet?), but a company that offers a free product and somewhere down the line starts charging for it sounds fine to me.

And anyone who believed a product produced by real people working at a real company could be free forever was kidding themselves.

(In general though I agree with the sentiment of the article.)