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peanball | 1 year ago

I had the same thing this morning. Unlock and password reset via another device worked through.

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jen729w|1 year ago

Same here in AU, this happened to me about 8 hours ago. Standard reset procedure worked.

Now when trying to configure a Recovery Key from my 2021 iPad Pro I’m told that I can’t do that from ‘this new device’ of mine. ¯\_(ツ)_/¯

And when I try it from my iPhone I have to wait an hour because of Stolen Device Protection. Apparently I’m not at a ‘familiar location’. I’m at home. I work from home. This phone is in this house for 99% of the time.

Not amazing is it.

mwexler|1 year ago

I loved Stolen Device Protection when I first heard about it. And now I've wasted hours of my life dealing with it as part of the "Daily Lockout".

And tech companies again demonstrate that they are "all about the user" by providing no clarity, acknowledgement, or empathy around the issue. It's depressing.

Perhaps this is real talent in tech: to make things seem rather than be, and to build ways to avoid service and accountability unless it leads to max profit.

I shouldn't be surprised each time this happens, but optimistically I still am.

throwaway290|1 year ago

Check if you have location services -> system services -> significant locations On. If it's disabled then effectively you have no "familiar location" as far as iOS is concerned

j45|1 year ago

Going to an apple store might be an option too with ID, etc.

mmcnl|1 year ago

My other device is locked out too unfortunately.