[nrml_amnt]

They were impressed by the high quality American woman.

[anecdotendum]

Wrong. That description was meant to provide context to the story. Vs the alternative: getting some foreign oversees call center agent who doesn’t speak English as a first language and doesn’t truly care about my account, as many companies use. When I said quality, I meant professional and helpful at the same time as an employee. Her being female was of no consequence and that’s your own projection. I was impressed simply by the timely resolution of their engineering issue.