[schnatterer]

Happened to me too with apple music in November 23. They just deleted my account with my playlists and listening history. Even support couldn't tell me why after countless calls and emails. This implicitly canceled my yearly subscription and refunded only a small part after I requested it. I learned my lesson about Apple.

[Retric]

Take it as a lesson about SaaS and closed ecosystems in general not just Apple.

Any dependencies on 3rd parties can be broken at any time without recourse be that Steam, Amazon, Google, Facebook, Apple, or less obvious services on smart devices.

[schnatterer]

True! If read before about similar cases with other SaaS, e.g. the famous one about google drive: https://www.theguardian.com/technology/2022/aug/22/google-cs...

Difficult to avoid though for some cases like streaming. Fortunately I had a backup of my playlists. Still annoying. I wonder if those kinds of things happen with spotify as well. Because once your subscription ends you're only relegated to a free account, not deleted.

[ineedaj0b]

I had Apple Music back in 2018. Unsubbed and never used the app till March 2024 when I got a free trial. It had my complete playlists and history from then.

Sounds like a lie everything disappeared after 3 months

[schnatterer]

That's interesting! Before the disaster was also my second subscription. Now that you say it, some data was left. Not the playlists but some listening history. Might be that they only delete the iTunes-related stuff.

Maybe if I subscribed again, there still would be something. But I won't.

The support person on the phone also told me that everything gets deleted once the subscription ends, even when it's by mistake. Which seems to have been the case with me.