[taylortbb]

They're a pharmacy, they get directly reimbursed by customer's drug insurance plans and only charge customers for the uninsured amount. They need to submit prescriptions to insurance, and find out how much insurance is covering, before filling prescriptions.

[betaby]

They are completely down because of the breach. Insurance in any context is irrelevant.

[barkingcat]

You are mistakening medical insurance with computer/cyber insurance.

The post above you is talking about having manual communication with the provincial and federal medical insurance (Canada has national insurance) to confirm customers have the appropriate insurance ready so they can dispense pills, medication, and medical equipment, which is life critical equipment and supplies for many of their customers, without access to computers (which is doable if they had the procedures ready)

It’s to do with business continuity of the pharmacy’s work, nothing to do with breach.