[joecot]

There are numerous cases where stuff does not work in Windows. The difference is the support.

If your device doesn't work in Windows, there's usually a help line to call for it. They might give you the runaround for an hour, but they'll try to help you, and if they don't they might end up giving you a refund. Or you can take your computer to a tech support person, even Geek Squad at best buy. If you are technically illiterate, there are people to help you.

If your device doesn't work in Linux, it's probably not supported by any company. There are some linux distros that offer paid support, but people don't think to look for that. Even though your device is probably supported by Linux, Linux is not supported by the manufacturer, so if you have a problem, you're on your own. Your support is community support, reading forums and discords and github issues. Your only recourse is if you bought your computer from a Linux first company like System 76, but even then the support extends to the computer itself, not every random device you might buy without checking if it's supported on Linux.

There used to also be local support for Linux, in the form of Linux User Groups and Local Community Teams for Ubuntu. But as Linux got more popular, it stopped being a hobby, so the volunteer work (and corporate assistance in that volunteer work in Ubuntu's case) disappeared.