[starshadowx2]

The linked original article has an update saying they will refund the charge.

"Update May 9, 12:45 p.m. ET: After this story was published, Hertz informed The Drive that its Customer Care team would be "reaching out to Mr. Lee to apologize and will refund this erroneous charge.""

https://www.thedrive.com/news/hertz-is-charging-tesla-model-...

[nixass]

But I thought that they are "unable to provide an adjustment or refund since the service was provided and contract is closed."

[dekhn]

It sounds like a common answer from Tier 1 support, to make you go away.

[legitster]

It doesn't really change the story. Them only giving back the money they took only after a journalist got involved is still slimy.

If a company doesn't offer a reason why it happened and how they are going to change policies, it's not a real resolution.