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pabl8k | 1 year ago

My doctor accidentally wrote a prescription for a three month supply of a medication for an acute illness that is generally not prescribed and certainly not filled for more than a month of quantity at a time, and generally not for more than 10 days.

When I placed my order, I thought the price was high, but figured it was because I hadn't hit my deductible and it was an expensive medicine. There was no obvious indication on the UI about the quantity of the prescription, just the price.

Amazon pharmacy accordingly sent me almost a small pharmacy-worth of this medicine. I called them and asked why the pharmacist didn't notice that this was a _highly_ unusual quantity of this medication (The quantity was *EIGHT* retail packages of the medicine) and raise a flag and check with the provider or me. The pharmacist I spoke to told me that they personally would have done so in this circumstance and told me they would refund the order and provide feedback to prevent this sort of thing from happening in the future. I later got an automated email that the refund request by the pharmacist was rejected by their finance department and could not be appealed.

I won't be using Amazon pharmacy again.

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oblio|1 year ago

- Boss, can I pull "Warn about the unusually large order" task in the sprint?

- Sure, Sam, right after you deliver the Prime Video integration.