[Repulsion9513]

> Especially when the issue is providing customer support at scale to millions, if not billions of users (many of whom don't actually directly pay anything).

What about those who do pay? Cause I can promise you, you don't get any better support, even if you're paying them tens or hundreds of thousands a year. Maybe if you're paying them millions.

And the context here is NOT customer support, the context is cutting people off from their friends and family because the AI was wrong.