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kurito | 1 year ago
Why not? Every major phone manufacturer uses numerous techniques to make devices unrepairable and yet people still find ways to fix them. I'm not a hardware engineer, but I have fixed multiple devices, and I have no special skills or equipment besides standard ifixit toolkits. The only hindrances are introduced by manufacturers themselves. Replacing or refunding devices doesn't reduce e-waste, on the contrary.
I can't get behind what you're saying but I am curious to hear your take. Why do you think right to repair "won't ever work"?
hnaccount_rng|1 year ago
On the other hand, mandating long warranty times puts the Producer vs the state. Which is a much harder situation to decide “I’ll just ignore that”.
And if you say; that right to repair is also a state decision… it’s only kinda. Because what right-to-repair means (or is thought to mean) differs _widely_. But the nice thing about the warranty thing would be that it would create a large incentive to make it cheaper to repair things. Which probably ends up with the same situation (ie experts, or self-perceived experts, being able to help themselves)
kurito|1 year ago
Isn't this because manufacturers are actively hindering repair shops? It's both the result and the cause of the manufacturers' strategy. No schematics, devices built without taking repairability in mind and very expensive parts or parts that come with caveats.
Making longer warranties is always welcome but it won't help as much, because the vast majority of repairs aren't covered under warranty. I'm guessing that most repairs are due to user error than manufacturing defects thus not covered under warranty.
> Because you generate, at best, an adversarial situation.
This shouldn't be the case. Reducing e-waste and thus doing everything possible for sustainability should be the priority here. I've found myself many times in a situation where a perfectly working device was damaged, or just stopped receiving software updates and had to be decommissioned because of security concerns, and this is not only limited to phones.
negative_zero|1 year ago
hnaccount_rng has already raised good points. I will add to them:
1) Working in product compliance I have learned: The simpler the rules, the harder it is to avoid them/weasel them. "Right to repair" rules will ALWAYS be more complicated than a simple "good" warranty. You are essentially legislating how to design products which has an infinite solution space. AND what do you legislate? "It has to be repairable". What is that?
- What skill level of the technician is required? What is the maximum time that they are allowed to spend to deem it "repairable"? (given enough time and skill you can repair almost anything). How we do verify that? Do they need a certification now? Who sets the requirements for that? Who does the testing? Or should the consumer be able to fix it? What tools are allowed or not allowed? Are custom tools allowed? Do I now have to manufacture them and sell those? (cause we use lots of bespoke tools). Now I have to inventory those items, that's going to cost.
- Are mechanical jigs (which are ubiquitous and very expensive and normally bespoke for manufacturing or repairs) allowed? How complicated can they be? Say they are allowed, how does the technician use it? Do I now have to manufacturer it and make is saleable? How much can it cost? (they can easily cost tens of thousands). Can I just lend said jig? For how long? Who insures it when it is in transit? How many jigs must I have in circulation at any time so that repairs are conducted fast enough?
- Can I not use glue anymore? Or only certain types? Say you legislate types that are easy to remove or desolve, ok well their mechanical properties suck and the device will be crappier now.
- How long does this need to be repairable? The reality these days is that a lot of PCBs are cheaper and/or easier to just scrap and replace ... so do I now have to keep repair stock? How much? For how long? What if I run out? Am I now obligated to spin up a 1 million dollar production line to make a few very uneconomic spares?
I could go on ALL day. How do you legislate all of that? Cause the parts that don't now have to go through the courts. Now it's just a big steaming mess that doesn't work AND it's complicated AND you have many smart engineers, who just want to get paid and go home and smart lawyers to circumvent it.
2) I know this might be very unpopular to say on HN, but the reality is that MOST (not all) of what companies do that makes things "unrepairable" is mainly because it's a) cheaper or b) securing the supply chain against counterfeiters because counterfeits devalue your brand and also you don't want to be on the hook for repairing really good counterfeits (and I have personally experienced the latter).
3) The "good warranty" solution is utilising an internal manufacturer calculus that already exists. Right now it is "tuned" to if US market => it only has to last a year + 1 day. Then "not our problem". In a "hand wavy based on experienced way" it's easier to get change by just shifting the goal posts (longer warranty).
4) I applaud you on fixing the items yourself but while it was fine for you, the quality probably wouldn't have passed on my production line. I have also observed many of those little phone repair shops do work and every single one I would have booted off my line. I am yet to see a single one of them use proper ESD protection (in any modern factory you are not even allowed inside without ESD gear). Sure they fixed it for you, but some other customers phone is now a walking wounded. I guarantee it.
I found this article very illustrative about just how clueless, many people, even "right to repair" proponents are about the systems that they are trying to regulate: https://www.theverge.com/2022/5/21/23079058/apple-self-servi... Yes, that jig Apple supplied, that's what it takes these days. Modern production and repair lines are soooo tuned for efficiency it's insane. That tuning introduces complexity which then goes through the roof for repairing stuff outside of said line. It's why often it's cheaper and quicker to throw parts out and replace it. We've gotten THAT good.
Finally, I actually think it is actually rather insulting how many people believe that fixing something like a phone PROPERLY is "not that hard" and "any tech can do it". I see these comments as demeaning and insulting to the experienced people working on these production and repair lines who are often underpaid and treated very poorly.
5) Right to repair will not solve e-waste. My opinion is it won't make much of a dent. E-waste is a separate issue that absolutely also needs to be tackled by compulsory recycling. And actually, in the case of phones and many other consumer electronics, making them "repairable" can mean more resources being used. People (especially on HN) bemoan glue being used. Modern glues are great. They're used because they speed up assembly, are fairly easy to apply and make stuff thinner and mechanically simpler. Say you ban glue as a part of Right to repair legislation, I guarantee the screws and extra plastic you need instead use more material and have more embodied energy. You've actually now increased the amount of e-waste.
Finally, I think fundamentally, rather than being repairable, I think most people just want these devices to last longer (so again just force that through long warranties). And it can be done. I have personally worked on products with a 10 year "official" warranty and a "quiet internal" 20 year one. It wasn't an exotic product or industry either. In my opinion, repairing a thing is the ambulance at the bottom of the hill, it should not have broken in the first place. Why mandate the ambulance in all cases when you can mandate the minimisation of pushing stuff off the cliff instead?
kurito|1 year ago
We might have become really precise with manufacturing, and produced beautifully thin and solid devices. But the fact that Apple needs to ship a 79-pound/36kg repair kit just to change the battery of a phone, doesn't really demostrate how clueless people are about the repair process, on the contrary it demonstrates the absurd lengths Apple is willing to go just to mock open access to tools, parts and processes.
Regarding longer warranties, that would be an excellent step, but warranties won't solve the same problems, as they will never cover user caused damage which I'm guessing is the cause for most repairs.
What if we started with the obligation of the manufacturer to provide access to reasonably priced parts along with schematics, without altering their manufacturing process? Would that be an acceptable first step towards making repairs more accessible?
naasking|1 year ago
"Everything required to replace or repair parts of the device should be fully, clearly and publicly documented, including all discrete part numbers, tools, jigs, etc. Any parts that are manufactured only by the device's manufacturer under patent protection or trade secret must be available for purchase."
If jigs are required, they must at least fully describe the jig so that people can make their own, if required.
You can use glue as long as it can be removed without damaging the device, and the type of glue is documented and available for purchase.
Mandating a level of skill is not necessary. If a repair requires high skill, like desoldering, they can find someone to do that repair, or sell the device to someone willing to do that repair before purchasing a new device. The level of skill required to repair a device will become known, although I'm also not opposed to requiring that be declared up front.
As you said, the scope of possible designs is infinite, so there exist designs that can satisfy all of these requirements.
The whole point is to expand the lifecycle of devices and create a repair and recycling industry, rather than the existing limited lifecycle of manufacturer->consumer->ewaste.
> Finally, I actually think it is actually rather insulting how many people believe that fixing something like a phone PROPERLY is "not that hard" and "any tech can do it".
Perfect is the enemy of the good. If your phone is a brick and an improper fix makes it useful at a much lower cost than a whole new phone, that's all that matters. Sorry, but your comment just sounds super elitist. Even if only 50% of devices are successfully repaired because they're being done "improperly", that's still a 50% reduction in ewaste.
> and also you don't want to be on the hook for repairing really good counterfeits (and I have personally experienced the latter).
Then don't. I don't see why the manufacturer should be on the hook to repair a counterfeit.
> 5) Right to repair will not solve e-waste. My opinion is it won't make much of a dent.
I disagree 200%. I've repaired countless phones, TVs, computers and other devices for myself and friends and family, all without help of legislation that would ensure the availability of parts and instructions, and the right to repair would only expand this trend. Most people wouldn't do this themselves even with the right to repair, but they are almost certainly within 2 degrees of separation of someone that would.
You're also looking at this very myopically through a specific tech industry lens and ignoring one of the main motivations of the right to repair: super expensive farm equipment. John Deere has a stranglehold on farmers who tend to be very DIY, and this has been driving up their costs and sometimes even driving them out of business because they can't access service or parts at affordable prices, and they can't repair the devices themselves. Breaking this stranglehold would be huge.