[dgoncharov]

> one that is very secure

Another reason we're open source - better security.

> Most health providers still require faxes, which is a huge pain in the butt.

Yes indeed - mindblowing how such critical data still relies on faxes in 2024.

> I have also heard many complaints about Epic Systems.

Yeah, Epic is not perfect, but they are ubiquitous in healthcare - and Metriport provides a nice interface to pull/push data to their EHRs!

[ChrisMarshallNY]

I wish you great luck. I sincerely hope it works out.

> Epic is not perfect

They have managed to do great consolidation, but the people that I hear complaints from, are the end-users (doctors, nurses, and first-line medical admins). They are a tough crowd to please (most of the medical folks I know personally, are technophobes), but I have seen some of the Epic interfaces, and they could use improvement; even for a techie, like me.

It appears as if Epic is pretty good at marketing to decision-makers (high-level administrators), and maybe have been a bit less diligent on UX design. Good money-making policy, but it also means that an open API opens the field to competitors that do a better job of serving end-users. That could give Epic a reason to throw up roadblocks. Incumbents don't like upstarts.

[dariosalvi78]

it's a case where the payer is different from the user. Payer wants to tick boxes, user wants to be efficient. I see this in education for example, where platforms like Canvas are ubiquitous (not implying that Canvas is not usable, they do a good job IMHO, but it must be like hell for them!).