The international business class is simply inferior to most of its competitors. Other airlines offer larger seats (4 seats per row vs. 6 seats per row). Their onboard entertainment systems use more modern hardware, provide a better selection of content, and sometimes even integrate better with personal devices. The culinary options are less refined. Additionally, Lufthansa still charges $27 for in-flight Wi-Fi. Their lounges are also subpar — smaller, more crowded, and with fewer culinary options. This is based on my personal experience flying with Lufthansa, Austrian, Swiss (all part of the same group), British Airways, Singapore Airlines, and Turkish Airlines. However, other business travelers echo these sentiments. It's noticeable that they enjoy a lack of competition in their home country of Germany, since some healthy competition would force them to actually improve their business class offering.
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