We have to contend with working with people who are sometimes very hard to work with. Watercooler talk gives you the opportunity to remember that the guy who keeps filing badly written tickets has a wife and kids and hobbies, and is likely filing badly written tickets because he's extremely overworked and doesn't have time to write better tickets.We're social creatures, and having unstructured social interactions greases the wheels when we work together.
I'm sure this also depends on the kind of organization you work at, but I find that being on-site makes a huge difference. Yes, even in the quality of the work.
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