totally agreed. I've been on the inside of two public fiascos. In both cases, rumor and intrigue ruled because the powers that be would not issue statements. The most prolific one I was on the inside(ish) for was Donglegate from the SendGrid perspective. I firmly believe more open communication would have made that go better.
I’m very curious how Donglegate was destined to be anything but a dumpster fire from moment number one. SendGrid wasn’t perfect by any stretch, but how could it have been better handled? Openly admitting that they fired someone as ransom for a DDOS?
sethammons|1 year ago
cobbzilla|1 year ago