[drewdevault]

There was no lost data, and it wasn't just unanswered emails -- several hours on the phone, juggling between subsidiaries on either side of the pond, with no clear responsible party on their end. The customer service for this shipping provider is totally opaque and automated with AI crap throughout. We did eventually get in touch with some humans but they were not ultimately very helpful.

We do have general business insurance and will probably file a claim, but we have two overworked and exhausted staff members, a lot of other priorities, and a budget which is already pretty deeply cut from all of these events, and we just don't have the time and energy to duke it out with an opaque megacorporation right now.

[strogonoff]

If a shipping provider loses shipment and refuses to respect the insurance agreement, it sounds like they should be sued for damages. The damages are much more than the cost of the shipment, as the loss itself also undermines operations and causes a lot of financial downside.

[ThePowerOfFuet]

Lawyers are not free, and the team already has very few CPU cycles to spare.

[mfsch]

Does “no lost data” mean that all drives were wiped or simply that there were backups?

[drewdevault]

Both. We restored from backups and touched up the diff out of band. We then had the drives removed and destroyed.

[2pEXgD0fZ5cF]

I see, thanks for elaborating!