[helipad]

It's hit and miss, but I still largely like it when I have to interact with it.

I just re-registered to postal vote from overseas, and the information and links were a labaryinth, often sending me in circles.

Out of exasperation – since I thought my use case didn't match what I was looking for – I clicked the big green "Start" button on the wizard and it worked swimmingly.

When re=applying for a passport in the recent past it was great too, even allowing me to upload a photo from my phone.

Perhaps they have focused on some key interactions that would typically be seen as complex.