If you want to get help, it would also behoove you to ask in the proper way. For example support teams often work in a ticket system. Your slack message or direct email will either need to be transcribed into a ticket, or you could be nice and email the standard support email address which will create a ticket, use the designated support request webform, or whatever is the practice at your work site.
If you are coworkers and your office uses Slack then you're just being a dick. This is one of those cultural norm things that would be normal if it was the Discord of an OSS project -- hey we don't do support here, email project@dev.omg.lol but rude in an office.
If you don't like the office norm of Slack and wish it was email then too bad, same if it was the other way around too. It's now your problem to bridge Slack->email or email->Slack.
No - you're expecting a busy person to stop - now - and create a calendar or to do item indicating when they're able they should help you,
or risk forgetting to help you.
...or needing to scroll back through hours/days of messsges (ones that actually could be immediately answered or discussed, hopefully),
to find all the times they've agreed to help someone,
instead of you putting your (intricate, and/or technical request, from the context) into an email, ticket, or whatever you've all agreed upon.
I think that is the inflection point.
If you don't have a system in place, as an org, many people just don't think about it - find the closest, easiest text box, Send-Tweet. Or holler across the aisle of cubes at someone who is trying to concentrate...
SoftTalker|1 year ago
Spivak|1 year ago
If you don't like the office norm of Slack and wish it was email then too bad, same if it was the other way around too. It's now your problem to bridge Slack->email or email->Slack.
furyofantares|1 year ago
Oh, well the office also uses email. There are in fact places that use slack for time sensitive things and email for other things.
DANmode|1 year ago
or risk forgetting to help you.
...or needing to scroll back through hours/days of messsges (ones that actually could be immediately answered or discussed, hopefully),
to find all the times they've agreed to help someone,
instead of you putting your (intricate, and/or technical request, from the context) into an email, ticket, or whatever you've all agreed upon.
I think that is the inflection point.
If you don't have a system in place, as an org, many people just don't think about it - find the closest, easiest text box, Send-Tweet. Or holler across the aisle of cubes at someone who is trying to concentrate...
Cyphase|1 year ago