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davidfischer | 1 year ago

Keychain Access has not been "fine". It's had multiple unaddressed data loss bugs. For example, Keychain lost all passwords from all Keychains after the Catalina update[1] and this wasn't fixed in the next 3 Catalina minor updates. Multiple users reported the issue to Apple and the response was crickets. Even if you restored the passwords, it helpfully deleted them all again. I switched to 1Password and declared Keychain Access a lost cause. I don't think I'll be giving them a second chance here.

[1] https://discussions.apple.com/thread/250722178

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ethbr1|1 year ago

That does seem like one Apple fault, that Microsoft does better -- triaging actual bugs.

Apple has devs. Maybe some teams are short-staffed, but they fix things.

What Apple doesn't seem to have is a functional bugfix priority loop that includes customer input and provides feedback.

alex_suzuki|1 year ago

It starts with the horrendous thing called “Feedback Assistant”. Black hole if I ever saw one.

icee|1 year ago

Depends on how we define "fine," but your own post clarifies that it was "website passwords -- but not app passwords, secure notes, certs, or keys." That's a pretty big difference compared to "all passwords" and seems like it affected a small number of people. In any case, if we're using anecdotes, I haven't had any issues with it so far and it's been decades. Given how 1Password has been getting shittier over time, I've been looking for an alternative, and I for one am going to give this a shot. You can check in with me in a few more decades and ask me if it went okay.