[samanator]

Mind share isn't necessarily an issue when you build a platform based on standard tools (e.g JavaScript, graphql, etc.).

In my experience those limitations are not just nuisances,they are expensive. They require a lot of custom work and and less reliable since you're leaving what's well known and supported. For example, many companies hit the "100 active concurrently scheduled jobs" limit very quickly. Then they need their own scheduler, or deal with the consequences of stale data.

Those limitations are not just nuisances, they change real business workflows.

Yes, there are definitely good business justifications for choosing Salesforce, but I definitely think there is real business value to be found in improved CRM systems.