[noen]

Yes, but not in the ways you think. Humans can do about as good a job as a computer in understanding poor audio quality in context, but the compute needed for the latter, in realtime, is pretty substantial.

As the commenter says below, a human can intervene in many more ways when equipment malfunctions or customers have special needs that an AI just gets blocked by.

There are literally hundreds of edge cases where a voice powered drive through just stops working, from high winds to pouring rain, to thick accents, broken equipment, out of stock or seasonal items not available. Just a few of the ones I encountered personally in the wild tagging 15,000+ orders.