[hackerlight]

They relied on the taxpayer to fund their de facto customer service. It's like aged care homes overusing a public ambulance service instead of hiring an on-call doctor or nurse. Or shops not hiring security and overusing police resources.

Public services are there to be used, but there's a line that gets regularly crossed by profit-seeking entities who do not optimize for public good and see public resources as something to be used up as much as possible as long as they can save a dollar.

[popcalc]

Cola bottlers using public tap water is another good example. Rail infrastructure in America is another one.